No. Each person must have their own Saladmaster University account. Sharing your SMU accounts like a Netflix or HBO subscription will result in your account being shut down and rewards/badges removed from your profile without a refund. 

While confusing, this is true! Every Dealer within Saladmaster already has their account set up for them. All you need to do is click on ‘Forgot Password’ and use the email address you normally use for CRM. This will reset your details and send you an email with the steps to access your SMU account. If you still have issues or do not receive the welcome email, contact us at [email protected] 

Yep. Dealerships on SMU have their own unique channel in which they will be allowed to share content with their teams! Now, you can have it set so only a Dealer gets to contribute, the entire Dealership, or have everything be approved by the Dealer prior to sharing on the channel. This is a great way to add your own customized training, promotional items for your team, or recognize individuals across the entire dealership. 

Nope. The $31/mo, is for everyone inside the Dealership. Just like with streaming services, 1 person (the Dealer) pays but can set up multiple accounts in order to access all the fun training content. Just keep in mind, this type of Subscription only applies to individuals within a Dealership, so if you promote out and start your own Dealership, you will have to start your own SMU Subscription. Sharing the Dealership Subscription with other Dealerships will result in a ban for both locations. 

That’s a tough one. While we’re working hard to communicate the value of SMU to every Saladmaster Dealership across all three Divisions, some just haven’t taken the first steps to provide SMU to their team. While we cannot grant access to SMU without a Dealership Subscription, we do encourage you to speak with your Dealer about starting SMU today! If you need help, just send us and your dealer an email to [email protected], and we will be more than happy to answer any questions they might have. 

No. SMU did offer a 14-Day Free Trial when SMU Subscriptions were for individuals, however, now that SMU Subscriptions support Dealerships, we are no longer able to support Free Trials. You can review the SMU Course Guides (via our Help Center) or start your Dealership Subscription for $31 for the first month and play around with it before month 2. 

No. The $31/mo is a non-refundable fee that goes to cover the cost of your account. We are unable to prorate nor refund the fee. Just be sure to cancel your Subscription before your card is charged for the next month.

Excellent question.

Your SMU Subscription will remain active for the time being, but once your Dealership activates the Dealership Subscription, your SMU Subscription will upgrade and be connected to the Dealership. Any remaining amount of time on your Subscription will end.

If your Dealership doesn’t start their Subscription, we will do our best to keep your account active but due to system automation coming in Q1-Q2, this might result in your Subscription ending sooner than expected. We understand that this might be confusing or frustrating, so please contact us if you have any questions by sending an email with your information and your question(s) to [email protected] 

We will be more than happy to help right here! You can either look for guides within the Saladmaster University Help Center or contact us today by sending an email with your information and your question(s) to [email protected]