Resetting a User’s Password (as an Admin)

Resetting a User’s Password (as an Admin)

This guide is for: Dealers, Admins

As the Superadmin of a SMU, if you’re needing to manually reset a user’s password, you can do so from the User Management page in your platform. Access your platform as the Superadmin, then scroll your mouse over the gears icon in the left sidebar. Press the Users item in the E-Learning section.

Now, find the user in the list of users on the bottom half of this page. Please note that you can use the search bar, advanced search function, or the filters at the top of the list, if necessary. Once you find the user, press the menu item at the end of the user’s row, then press the Edit item in the dropdown menu.

Then, in the slideout panel, type in the new password into the corresponding text box, then retype it into the text field below. You need to confirm that all mandatory fields (marked with asterisks) are filled out as well. When you’re finished, press Update. The user should use the new password upon the next log into the platform.