Retrieving a Lost Password
This guide is for: Everyone
If you have lost your password or can’t access your platform (including your trial platform) with your password, you can reset your password by pressing the Lost Password item on your platform’s login page. In the pop-up box, type in your email address that corresponds to your user account in the platform and press Send. Docebo will send you a generic email to the email address that you entered. The email will include a link and instructions regarding how you can reset your password. You have 24 hours to reset your password from the time you press the corresponding button on the login form. After 24 hours, the reset link provided in the recovery password email is expired.
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